Frequently Asked Questions

Who is considered a wholesale customer?

To keep our prices at the bare minimum, we can only sell directly to businesses that purchase in bulk. Our typical customers are:

  • Builders
  • Contractors
  • Home Remodelers looking to purchase in bulk
  • DIY'ers enthusiast
  • Distributors
  • Retailer

Can I purchase your hardware if I’m NOT a wholesale customer?

Yes, you can visit our authorized distributor here. There are no minimums required to purchase from our distributor’s website.

How do I sign up for a buyer’s account?

You have two options:

  1. If you are not ready to purchase, you can choose to request a buyer's account by contacting us here
  2. If you know what you want, you can simply build and request your quote by selecting the items and quantities from our online catalog. Our Sales Specialist will email you a quote within 24 hours, excluding weekends and holidays. We make it easy and efficient so you can get your project completed.

Do you offer free shipping and how long will take?

Yes, we offer free shipping on orders over $500. For orders under $500, you can choose to either use your own carrier's account or we can provide you a shipping quote.

You will typically receive your order within 3-7 business days. After we confirm shipment, you will receive a tracking number. You can find your tracking number when you sign in to your account. Delays from shipping carriers may occur during the peak holiday season.

Can you ship my hardware faster than UPS ground?

Yes, we can offer 1 or 2-day expedited shipping. Please email us with your item list and zip code so we can get you a quote and arrange it for you. We will respond to you as quickly as possible.

 

When will my hardware ship and how is it sent?

If your order is placed before 10:00 a.m. pacific time, the order is often filled and shipped the next day; however, this is not guaranteed. Our products are sent by UPS ground unless other arrangements are made. Most customers receive their orders within 3-7 business days.

 

Do you do will call so I don’t have to pay for shipping if my order is under $500?

Yes, you can pick it up at no additional cost. After placing your order, we will notify you when your order is ready for pickup. Cut off time for same day pickup is at 2:00 p.m. pacific time.

 

What are your business hours?

We are open from 9:30 a.m. to 6:00 p.m. Monday to Thursday and 9:30 a.m. to 3:00 p.m. Friday. We are closed on weekends and most major holidays.

 

Can I return items that I purchase from Nuk3y?

Yes, you have 30 days for a free return, no questions asked. Please contact us to submit a return request. For full eligibility, please refer to your buyer’s agreement contract.

 

I'm not quite comfortable purchasing your hardware without seeing it. Do you provide samples?

Yes, we provide samples at a discounted price. Please contact us here to request a sample. 

 

How do I get an item replaced under warranty?

Nuk3y warrants the product for 90 days after purchase. If there is a defect in any product that you have ordered from us within 90 days, we are happy to replace it. You can view our warranty in full on your buyer's agreement contract to verify that your product falls within the manufacturer's warranty guidelines.

 

Didn’t find a solution to your problem?

No worries, please feel free to contact us here to submit any questions you may have. Our experienced customer service team member will try their best to solve your problem.